1. Data Controller
The data controller is:

Ackeron Global Services
Single-member simplified joint-stock company (SASU), registered in France
Registered office: 3 Boulevard du Coq d'Argent, 13090 Aix-en-Provence, France
SIRET: 93005755900013
Email: contact@ackeron-gs.com

2. Data Collected
We only collect information that is strictly necessary to manage our services.

a) Information you provide directly

• Full name

• Email address

• Phone number

• Details related to your request (travel information, preferences, constraints, message)

b) Information collected automatically

When you browse the site:

• IP address

• Browsing data (pages viewed, duration, interactions)

• Technical data (device type, browser)

3. Purpose of Processing
Your information is used to:

• Respond to requests submitted through the website

• Plan and coordinate transportation and concierge services

• Manage ongoing communication

• Improve the website and analyze usage

• Ensure website security

4. Legal Basis
Processing is based on:

• Your consent (contact forms, cookies)

• Pre-contractual or contractual necessity

• Legitimate interest (service improvement, security)

5. Data Recipients
Your information is accessible only to:

• The data controller

• Technical service providers (hosting, analytics tools)

• Operational partners strictly required to deliver the service (chauffeurs, local providers)

Your data is never sold or shared with third parties for commercial purposes.

6. Transfers Outside the European Union
Some technical tools used may involve data transfers outside the European Union.

Where applicable, appropriate safeguards are implemented in accordance with applicable regulations (such as standard contractual clauses).

7. Data Retention

• Contact data: up to 3 years after the last interaction

• Data related to services: as required by legal and accounting obligations

• Technical data: up to 13 months

8. Data Security
Appropriate technical and organizational measures are implemented to ensure:

• Confidentiality

• Integrity

• Protection against unauthorized access

9. Your Rights
In accordance with applicable data protection regulations, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to object

• Right to restriction of processing

• Right to data portability

You may exercise these rights by contacting: contact@ackeron-gs.com

10. Complaints
You have the right to lodge a complaint with the French data protection authority: CNIL
www.cnil.fr

11. Changes to This Policy
This policy may be updated at any time to reflect legal, technical, or operational changes.